NERV VOICE

NERV VOICE is an AI-powered, real-time voice customer service agent designed to make e-commerce support faster, more natural, and conversational. It combines Agora’s real-time voice infrastructure with Google Gemini’s intelligence to understand user requests and respond instantly through voice.

The agent can handle common customer-service workflows such as product queries, order placement, order cancellation, returns, and issue resolution without requiring users to navigate complex menus or wait for a human representative. The goal is to provide a scalable, low-latency, human-like customer support experience that can operate 24/7 while reducing the workload on traditional support teams.