RESOLVE AI
Link to open source: https://resolve-ai-git-main-sourabh8123052-4324s-projects.vercel.app/
What ResolveAI is about
ResolveAI is an autonomous AI agent that resolves customer support tickets instead of just answering them. When a customer issue comes in, ResolveAI reads it, understands the intent (payment failure, password reset, etc.), searches our Notion knowledge base for the right policy, and prepares the fix — whether that's a drafted email reply or a Jira ticket for engineering. A human then reviews and approves the action before anything is sent, keeping a human in the loop at every step.
Why we built it
Support teams waste a huge amount of time manually switching between tools — reading an email, searching Notion for context, jumping into Jira to log a bug, then writing a reply by hand. This is slow, repetitive, and leads to long response times for customers. We built ResolveAI to remove that manual busywork so agents can focus on judgment calls instead of context-switching.
How it's useful for others
Any support or ops team juggling multiple tools (email, docs, ticketing) can use this pattern to cut resolution time significantly. It's especially useful for teams that want AI automation without giving up human oversight — since every action still requires explicit approval before execution.
Tech stack
- Frontend: React, Vite, Tailwind CSS (deployed on Vercel)
- Backend: Node.js, Express (deployed on Render)
- Integrations: Swytchcode SDK connecting Notion, Jira, Gmail, and Resend
Links
- Live demo: resolve-iwjqw9dnv-sourabh8123052-4324s-projects.vercel.app
- GitHub: github.com/Sourabh109/resolve-ai
