ResolveAI — Autonomous Fintech Customer-Service Platform

From Complaint to Verified Resolution

ResolveAI is a fintech customer-service prototype that demonstrates how payment-related complaints can move through a structured, transparent resolution workflow.

The Problem

Failed payments, gateway timeouts, delayed transactions, and suspicious payment activity can create frustrating customer experiences. Resolving these cases requires organized investigation, clear decisions, and appropriate follow-up.

Our Solution

ResolveAI demonstrates a structured workflow that takes a complaint through five key stages: intake, investigation, decision-making, simulated action execution, and final verification or escalation.

Key Features

• Structured Case Management: Organizes payment complaints into trackable cases.

• Multi-Stage Workflow: Visualizes the progression from complaint intake to resolution.

• Simulated Payment Scenarios: Demonstrates different transaction issues through predefined cases.

• Decision and Action Tracking: Makes the intended resolution process easier to understand.

• Verification and Escalation: Represents successful verification and alternative outcomes when a case cannot be resolved.

Technology

Built as a full-stack web application, ResolveAI combines a modern web interface with a structured workflow engine to demonstrate fintech customer-service operations.

What Makes It Different?

Rather than presenting customer support as a simple chatbot conversation, ResolveAI focuses on the complete complaint lifecycle, including investigation, action tracking, and verification.

Project Links

Live Demo: https://resolveai-i6ba.onrender.com/

Source Code: https://github.com/YuvrajGora/ResolveAI

Important Note

ResolveAI is an independent demonstration project that uses simulated payment scenarios. It does not process real financial transactions and is not officially affiliated with Paytm or any payment provider.