ResolveFlow-AI

“Our project is ResolveFlow-AI, an AI-powered customer support automation system. The problem we are solving is that support teams spend a lot of time reading emails, understanding issues, searching documentation, and deciding whether to resolve or escalate them.

Our system automates this workflow. When a customer email comes in, the AI understands the issue, identifies its category and priority, searches the relevant knowledge, and recommends the next action. If it is an engineering issue, we can create a Jira ticket; otherwise, the support team can send a customer update.

We also have a dashboard that tracks emails, AI resolutions, engineering tickets, and activities. So the main flow is: Customer Email → AI Analysis → Knowledge → Decision → Resolution or Escalation.