Techo — Voice-First Business Assistant

Techo — Voice-First Business Assistant

• Techo is a multilingual, voice-first assistant for people starting startups, launching online businesses, or entering e-commerce for the first time.

• It helps users who may find digital tools, forms, business terminology, scheduling, customer communication, and online workflows difficult or overwhelming.

• Users can speak naturally instead of typing long prompts or filling complicated forms.

• The platform is built around Agora Conversational AI for real-time voice interactions, including live transcription, interruption handling, noise suppression, and low-latency conversational responses.prod.agora

What Techo can do

• Create a personalised business profile through voice onboarding.

• Record sales, expenses, pending payments, and business activities.

• Generate product descriptions, promotional content, social-media captions, WhatsApp messages, and customer replies.

• Create reminders for deadlines, meetings, payments, applications, and follow-ups.

• Add important meetings and dates to Google Calendar through voice commands.

• Send reminder emails, customer follow-ups, supplier emails, and business messages through Gmail or Resend integration.

• Create surveys, collect customer reviews, store responses, and generate feedback summaries.

• Schedule call reminders; real calls can be enabled when a telephony provider is configured, while simulated calls are clearly labelled in demo mode.

• Maintain conversation history, business records, transcripts, reminders, reviews, and escalation cases with user consent.

Multilingual voice support

• Techo supports voice interaction in:

  • English , Hindi , Hinglish , Bengali , Marathi , Telugu , Tamil , Gujarati , Kannada , Malayalam , Punjabi , Odia , Assamese , Urdu , Bhojpuri , Maithili , Konkani , Kashmiri

• The website interface remains English-only for clarity, while users can speak in their preferred language.

• Techo is designed to understand Hinglish and code-switched conversations, such as Hindi and English being spoken in the same sentence.

• It detects language changes, preserves conversation context, displays transcripts, and asks users to confirm important details such as dates, money amounts, names, and appointments.

Human escalation and safety

• Techo detects low-confidence, sensitive, or complex requests.

• For financial, tax, legal, emergency, or strategic matters, it does not present uncertain information as confirmed fact.

• It asks for consent before escalating the conversation to a human expert.

• The expert receives a structured case summary containing:

  • Conversation transcript

  • Detected language

  • User/business profile

  • AI-generated summary

  • Reason for escalation

  • Relevant conversation context

• This prevents users from repeating their complete issue after transfer.

Agora Conversational AI

• Techo integrates Agora Conversational AI through a secure backend configuration rather than exposing credentials in the frontend. The integration uses the Agora App ID to identify the project, the App Certificate to generate short-lived RTC/session tokens, and the Customer ID plus Customer Secret to authenticate backend REST API calls. The deployed Agora agent is connected using its Agent ID or Pipeline ID, while the browser receives only temporary session credentials from the backend. Agora’s documentation specifies that the App Certificate and Customer Secret must remain server-side and must never be exposed in client code.

Technology and quality

• Agora Conversational AI powers real-time voice interaction, transcripts, agent sessions, and voice workflow handling.prod.agora

• Google Calendar integration enables voice-based scheduling.

• Gmail or Resend integration enables voice-triggered emails.

• Stripe test-mode integration can provide voice-based sales and payment insights.

• HeyGen integration enables animated talking avatars.

• Chrome DevTools is used to inspect errors, test responsiveness, monitor network requests, and debug microphone or API issues.

• Chrome Modern Web Guidance is used to improve:

  • Accessibility

  • Performance

  • Security

  • Privacy

  • Responsive layout

  • Forms

  • Keyboard navigation

  • Screen-reader support

Why Techo is useful

• It converts a spoken business need into an organised action.

• It reduces the need to switch between separate tools for calendars, emails, reminders, notes, surveys, and support.

• It supports users who are more comfortable speaking than typing.

• It is multilingual, context-aware, safety-conscious, and designed to bring human support into the conversation when AI judgement is not enough.