AgoraCare Triage: Multilingual Healthcare Assistance-Line Agent

AgoraCare Triage is a real-time, voice-native frontline support agent designed for hospital networks and public health helplines. The project's primary purpose is to efficiently triage stressed callers in noisy environments using natural, multilingual code-switching (e.g., seamlessly understanding mixed Hindi and English).

Our goal is to build an AI that can calmly collect critical patient information and confirm its understanding, while strictly adhering to safety guardrails (e.g., refusing to provide medical diagnoses). Crucially, the system features a smart escalation protocol: when the AI detects low confidence, high caller stress, or a situation requiring human medical judgment, it seamlessly transfers the call to a live human operator via Agora RTC. The human agent instantly receives a live dashboard containing a comprehensive summary of the conversation, allowing for immediate and informed human intervention.