This session is postponed to Sat and will be conducted on MS Teams!
Session Title: Fabric-Powered Retail AI: AI-Powered Customer Service: Human-AI Synergy Driving 287% ROI
Register Here! https://www.meetup.com/up-powerbiclub/events/310611932/
YouTube: https://youtube.com/live/11zFiGxVCWA
Session Description:
At the intersection of customer experience and AI innovation, this session explores how leading enterprises are transforming customer service operations through intelligent automation and strategic human-AI collaboration. Drawing from insights across 219 global companies and industry examples like Rocket Mortgage, we’ll examine how conversational AI, emotion-aware systems, and AI copilots are reshaping service models cutting handling time by 41.3%, improving first-contact resolution by 36.8%, and boosting customer satisfaction by 22.7%. Attendees will discover how AI copilots trained on massive datasets analyze thousands of customer interactions in real time, enabling human agents to focus on empathy and context-sensitive resolution achieving over 90% accuracy in sentiment interpretation. You'll learn how Microsoft Fabric’s architecture can underpin scalable AI frameworks that deliver millisecond-level intent classification, reduce reporting overhead by 65%, and resolve complex issues 58.1% faster. This session offers evidence-backed strategies to drive agent satisfaction (up by over 33%), achieve 7.3-month payback periods, and realize cost savings exceeding $6.4M annually. We’ll also detail implementation patterns for AI-assisted workflows, predictive documentation engines, and real-time customer insight systems with an adoption rate of over 81.4% among agents. Join to gain a clear roadmap for designing transformative, AI-augmented customer service ecosystems with measurable ROI.
Be Ready to Engage:
Bring a notepad – this is a content-rich session!
Submit your questions beforehand via Comments.
Ask questions live via comments or join the stage with camera/mic access – just reach out to us in advance if you’d like to participate on screen.
About Speaker: Anwar Ahmadi | Vice President Enterprise Architecture AT Newrez LLC
Anwar Ahmad is a distinguished technology leader and enterprise architect with over 16 years of experience transforming complex financial systems and pioneering AI-driven automation solutions. Currently serving as Vice President of Enterprise Architecture at Newrez LLC, one of America's leading mortgage lenders, Anwar has architected systems that process over 30 million transactions daily and has successfully migrated more than 3 million customer identities to modern platforms.
LinkedIn: https://www.linkedin.com/in/anwar-ahmad
Keywords
AI-Powered Customer Service Human-AI Synergy Customer Experience (CX) AI Chatbots Conversational AI Intelligent Automation Customer Engagement Hybrid Customer Service Future of Customer Suppor
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