Results-driven Application Support Engineer with 4.5+ years of experience supporting business-critical applications.
Skilled in Production Support, SQL, Incident Management, RCA, Kibana, and New
Relic, with a strong focus on application availability, system reliability, and SLA compliance.
Senior Application Support Engineer
Trent Limited, A TATA Enterprises · Mumbai Suburban
Apr 2024 – Present·2 yrs 6 mos
Provide L2/L3 support for 8+ business-critical retail and e-commerce applications, ensuring high availability and seamless business operations. Monitor application performance and system health using Kibana and New Relic, maintaining 99.9% uptime and proactive issue detection. Manage production incidents, service requests, and critical escalations, achieving 95%+ SLA compliance. Support production deployments, release validation, API troubleshooting, and post-release monitoring across OMS, logistics, and payment system.
.png "GDG New Delhi")
GDG New Delhi
61711 members
GDG Cloud New Delhi
54481 members
