Sahil Karli

Graduate Engineer Trainee, _VOIS (Industrial) Team Size: 30 - Operated in a 24×7 production environment as part of the L1 Monitoring team, ensuring continuous health checks for critical systems and services. - Monitored infrastructure using AppDynamics, Dynatrace, and ticketing tools; handled alerts, escalations, and incident triaging as per SLA. - Contributed to a 15% improvement in resolution time by maintaining logs, supporting RCA documentation, and coordinating with L2/L3 teams.