➢ Responsible for end-to-end project implementation from discovery and gathering requirements to designing and building software components based on business processes using Salesforce and other technologies. ➢ Collaborated with customer and internal teams to design business process architecture. ➢ Built solutions for Order Management and Commerce, Field Service, Service and Experience clouds. ➢ Managed commits, user stories, documentation, prepared sprint demos. ➢ Extensively working on building Data Cloud and Einstein projects, use cases and training colleagues on the same.

➢ Handled the biggest commerce cloud customers to run their businesses. ➢ Optimized the use of the platform by integration, automation and incorporating the latest features. ➢ Worked with various tools like App Dynamics, Grafana, LogCenter, Grid Manager, Business Manager. ➢ Managed escalations and expectations with both customers and internal staff. ➢ Connected with customers on a quarterly basis to provide a live report, offer suggestions on how to correct processes that alerted, and inform the customer of new or unused monitors. ➢ Took 100+ sessions on Salesforce for our partners, customers, events & global conferences as a Trailblazer Guide. ➢ Led India's Employee Impact Council, Vetforce Gurugram and participated in a variety of ERG activities.

Designed, deployed and supported best in class software development processes and tools. Defined the module-specific requirements for software development projects. Developed coding and design tasks to ensure software meets specified performance and reliability requirements. ➢ Worked on developing custom implementations using components, triggers, apex, SOQL. ➢ Involved in business requirements discussion and handled the project deliverables. ➢ Analyzed requirements and provided solutions to the client. ➢ Resolved client issues and provided updates on a regular basis. ➢ Worked on Salesforce Configuration: Custom Objects, Security models, Flows, User and Profile management, Record Types, Page Layouts, Assignment rules. ➢ Developed custom UI for service cloud using LWC and Aura framework. ➢ Prepared technical detail documents and provided estimation for delivery requirements. ➢ Worked on SFDC standard objects, custom objects usage, workflow rules, process builders, flows, test classes, Reports and Dashboard. ➢ Resolved defects raised in production. ➢ Involved in code optimizations, transactional optimizations and enhancement activities. ➢ Created Apex classes, triggers, batch Apex and test classes. ➢ Created custom labels, custom settings, and workflow rules. ➢ Created custom validation rules, security controls. ➢ Worked on record-level access and user management functionality. ➢ Worked on profile permissions for community users and reports. ➢ Involved in modifying profiles and permission sets and defect fixes.