Javed kumail

- Manage the entire incident lifecycle, from initial logging to resolution. - Ensure adherence to Service Level Agreements (SLAs) throughout the process. - Collaborate with support teams to diagnose and troubleshoot issues effectively. - Escalate incidents as needed to ensure timely resolution. - Monitor system performance, troubleshoot issues, and conduct RCA for any server downtime.

Customization and configuration tasks for both cloud and non-cloud instances. - Managing networking, system services, and user account creation and administration. - Familiar with virtualization, containers, and DevOps/GitOps concepts. - Experienced in text file processing, file operations, bash scripting, git, and troubleshooting.

Responsible for monitoring and supporting Public Cloud, Hybrid Cloud and On-premise infrastructure Monitored Items : - AKS Cluster - Application Gateway - APIM - Log Analytics Workspace - Service Bus - Firewall - VPN-HUB - Redis