· Developed and implemented a Power BI reporting and analysis system for the IT department, enhancing efficiency by integrating with the existing IT ticketing system. · Conducted data integration, cleaning, and modeling using ETL tools, ensuring accuracy and consistency. · Designed and developed interactive dashboards and reports, incorporating key performance indicators (KPIs) and metrics. · Automated data refresh schedules and set up data-driven alerts for real-time monitoring of critical changes. · Performed testing and validation, including unit, integration, and user acceptance testing, to ensure data integrity and report accuracy.